What Do Your Customers Really Desire?

May 31, 2012

I wanted to continue my blog from last week where I discussed “What Your Customers Want to Buy,” followed up by this week where the focus is on “What Do Your Customers Desire.”  This questions are incredibly similar because a lot of the focus is out the outcome, not exactly a product or service. Remember people buy on emotion and then they rationalize with logic AFTER they purchase.

That’s why what I’m about to tell you is REALLY cool and important. If you’re a student of Direct Response Marketing or a copywriter, or student of marketing, you’ve probably heard of Victor Schwab. If you haven’t, shame on you- get on Amazon now and buy this book— How To Write A Good Advertisement

In the book he has a ton of terrific stuff on how to write copy and ads that convert. The one thing that caught my eye and made a huge impact on my was on page 47 where he talks about what showing people an advantage, yet it helps when you know what those advantages are.  So here’s his list of people’s desires and what they want to gain, be, do and save:

1) People want to GAIN:

–      Health

–      Time

–      Money

–      Popularity

–      Improved Appearance

–      Security in old age

–      Praise from others

–      Comfort

–      Leisure

–      Proof of Accomplishment

–      Advancement- business, social

–      Increased enjoyment

–      Self-confidence

–      Personal prestige

2) People want to BE:

–      Good Parents

–      Social able and Hospitable

–      Up-to-date

–      Creative

–      Proud of their Possessions

–      Influential over others

–      Gregarious

–      Efficient

–      First in things

–      Recognized as authorities

3) People want to DO:

–      Express their personalities

–      Resist domination over others

–      Satisfy their curiosity

–      Emulate the admirable

–      Appreciate beauty

–      Acquire or collect things

–      Win others affections

–      Improve themselves generally

4) People want to SAVE:

–      Time

–      Money

–      Work

–      Discomfort

–      Worry

–      Doubts

–      Risks

–      Personal Embarrassment

My recommendation of what to do with these lists, is in your marketing promotion and copy, ensure that you tie into these advantages and focus on one or more things of what people want to gain, be, do and save.  And if you can do that, they will buy from you.

I’ll leave you with this terrific quote from Napoleon Hill (and if you don’t know who he is- buy his book here—Think and Grow Rich. It was originally published in 1937) “There are no motives to action: Self-interest and fear.” So to me he’s saying that people buy out of self interest- to gain, be, do and save and out of fear. Hence so much copy is fear driven and focusing on our problems and that’s why everyone has the perfect solution for us because that’s how most of us think.  When asked what we want, it’s easier to know what we don’t want which then gets us to what we want… Happy thinking, discovering and figuring out your customers desires!


What Do Your Customers Want to Buy?

May 24, 2012

I’ve been asked this question over 1,000 times— what do my customers want to buy? And another questions I get is– how can I figure out what product or service to create so that they will buy it from me?  And I get a gillion more.  Here’s the real scoop on what people want to buy and I want to give you as much information as I can so you can be incredibly successful with creating the best products and services for your clients and customers.

I stumbled upon this book years ago—7 Steps to Freedom II: How to Escape the American Rat Race, by Benjamin Suarez. It’s a rather dated book, published in 1994, and a very BIG hard back book, so I wouldn’t travel with it.  This book is awesome if you’re considering doing direct mail and if you want some real insides on how people buy, and what to sell, how to make money formulas to be profitable, it’s a really good step by step- albeit dated.

What I want to share with you was the ONE thing that I got out of this book and it was his whole discussion and presentation of “Why people buy.”  So here are some key takeaways for your business:

Generally speaking people buy to spend money, be affluent, feel good and to avoid and solve the problems they’re having.  They don’t want to buy things that are hard work, cause risk or that are time consuming. I’m talking about the majority of people, not the 5% of entrepreneurs like you and me. The key is people want “Quick and Easy” solutions.

Here’s a list according to Benjamin Suarez of what people want to buy for:

  1. Immortality and Survival
  2. Power
  3. Love
  4. Money
  5. Recognition
  6. Acceptance
  7. Parental Success
  8. Career Success
  9. Marital Success
  10. Health
  11. Success in Competitive Games
  12. Avoidance of Hardships
  13. Recreational Fun
  14. Avoidance of Unpleasantness

Knowing this list above is hugely important. This gets into the psyche of the REASONS people buy and the “things” they buy for.  After I read this list, it made so much sense to me.  So the next time you’re gearing up to sell or promote a new product or service, take note of these things above and in your promotion and copy address one or some of these that fit.

Also, take a look at this list and it might also help you figure out which product or service to create. We already know the popular markets like Health and wellness, weigh loss and physical fitness, and of course love.  But don’t forget about recognition, immortality, acceptance, fun, and making money!

AND if you need any help with trying to figure out what next product or service to create or offer, check out my latest presentation on the 17 Ways to give your customers exactly what they want—Never Guess Again what your next product or service will be.


Discovering How to Add Some Disney “Mouse” Magic Into Your Business

May 17, 2012

Here are my two favorite quotes from Walt Disney:

“Think beyond your lifetime. If you want to do something truly great. Make a fifty year master plan. A fifty year master plan will change your look at the opportunities in the present.”

“If you can dream it, you can do it!”

These quotes do an awesome job of giving you a birds eye view into Walt’s psyche and how he was able to accomplish so much in a given period of time. He was the epitome of driven and going after his dreams. After reading his book, “How to be like Walt,” I certainly was able to view how when you have a dream, you go after it and let NOTHING stop you or get in your way.

I had the recent pleasure of spending 3 days in Orlando and two of them I spent at Epcot, touring and learning all of what was in Walt’s plan and how his little city in Orlando came to be. It was a fascinating adventure for me.  I got an amazing glimpse into his mind of how he accomplished his dreams and the flip side, of how he wasn’t able to see his dream of his Orlando parks come true. Yet, how his brother Roy and his team made sure it came to fruition.  When I stood there, it was hard to believe that— he actually died before any of the parks were even build in Orlando—wow…

So I knew there were some lessons that not only I could learn, but that I could share with you… The one thing Walt was through and through was a salesman and here’s how he succeeded as one:

  1. Honesty- He was so honest and forthright and sincere, you couldn’t help but believe in him and his dreams. So how can you be more honest, sincere and forthright in your business?
  2. Enthusiasm– This is one I’ve got covered, when I’m enthusiastic about something it comes through my pores, people can see it written across my face and the same for Walt.  He was enthralled with his ideas and he was infectious and it was contagious, don’t ever forget that in your business.
  3. Confidence- Walt exuded confidence, even when his business was failing. It’s about having unrelenting faith in what you’re doing.  His confidence, like his enthusiasm was contagious and infectious.
  4. Courage- This is a big one- this biggest fear is the fear of failure and the fear of rejection, Walt faced this daily. After all his company was the first one to create cartoons as feature films, which was unheard of in Hollywood and his won his first of many Oscars for doing so.  His first cartoon feature film of Snow White, blew the critiques and audience goers away… He had courage for his vision and his belief in creating cartoons as feature films.
  5. Persistence– according to Walt, nothing that was worthwhile comes easy and he had to have perseverance and faith in his own abilities. So must you—don’t ever give up—or my favorite saying from my amazing Coach Debbie Phillips, (and Founder of Women On Fire) is “Don’t give up before the miracle.”

There are hundreds of more lessons to be learned from Walt Disney, I just hope you can grasp these few and implement them into your business and your life.
And don’t forget to tell me how you do!


What’s Holding You Back From the Success You Deserve?

April 26, 2012

This question I’ve been asked countless of times from coach’s, mentors, therapists, and many an event speaker. In fact, I just got back from listening to Larry Winget speak at the Glazer Kennedy Super Conference in Dallas and his approach was more like a baseball bat to the forehead, but I think it worked.  I know I GOT it- what he was saying… let me explain…

If you don’t know Larry he has several best-selling books out there- one called- Shut Up, Stop Whining & Get a Life, my other favorite is- You’re Broke Because You Want To Be. He has an interesting no holds bar approach to success and creating a better life for yourself. His approach for me was very refreshing and different from other personal development type folks out there.

The real thing that’s holding you back from your success is honestly, well— YOU!  I know that, I’ve known that about myself for a while.  If I don’t like my life, I have no one to blame but myself, I’ve created it. And I KNOW I will get a lot of people who won’t like this post, but guess what I’m ok with that.  I want people to either love me or not. I’m not crazy enough to want everyone to like me, I know that’s not possible, and I’m really ok with that.

So if you’re still reading—here’s a transformative exercise you can do right now to kick your success in high gear— Take about 20 mins and get out 3 sheets of paper.

  1. First piece of paper-  Write down where you are in your life right now—in specific areas like finance, physical, spiritual, relationships, business, etc.
  2. Next, write down where you WANT to be
  3. Last, write down what you have to GIVE UP in order get to where you want to be—

The real key here is STEP 3—Writing down what you will GIVE UP.  Most people create a plan of HOW they will get there, not realizing that they may need to give up some things in order to get where they want to go. This is how you will reach true success—giving up whatever is making your broke, unsuccessful, unhealthy, and whatever is keeping you from being financially successful.  This is huge.  Don’t want, do this exercise now and let me know your thoughts and how you do.  The last key is you have to really want success bad enough to do WHATEVER it takes to get there. Come join me, let’s do that in 2012 together!


The Anatomy of Creating a Survey

April 19, 2012

Over the last couple of weeks, we have gone over steps how to know what your clients/customers want through creating surveys and writing out our questions.  Today, I want to put all that information together and show you the anatomy of a survey.  Other people might try to make this process really complicated or complex, yet the process is REALLY simple. And if you follow this process, I promise, you will discover EXACTLY what your customers want and then all that’s left to do is to create it!  So after you’ve created your survey- here’s what you need to think about and plan:

Survey Time Frame

In order to get the best response from your prospects, the lifespan of a successful survey is between 7 to 10 days.  Think about this 7 to 10 days time frame as a mini launch.  By keeping this prospective, you will be able to plan every single detail to make this successful.

Communication

By setting up the time frame of 7 to 10 days, you will want to send out 5 – 6 emails throughout this time.  Try to avoid emailing everyday, which could be viewed as spam.  Instead, try to send an email every other day.  Within these emails, you will want to include:

  • Why you need their help
  • Focus on your gift you want to give them (See more below)
  • A Short & Sweet Reminder about completing the survey with the link at least twice in the email
  • Always add a P.S. to your emails

The key to remember about the communication part of this process is make each email compelling so your prospects will provide you with good, solid feedback.

The Gift

Always give a gift to those who answer your survey. It is the best way to not only motivate but also to thank them.  Time is a gift to most people and therefore you want to reward them for giving you some of their precious time.  The best gift idea is something of value and compelling that you think they would want.  I like it to be electronic so it’s easily downloaded- like an eBook, eReport, MP3 audio, video, etc.

Analyzing

The last part of this process is a favorite of mine-maybe because I am a true survey geek!  All your prospects have turned in their surveys and now it is time to dig into their responses.  .  In fact, if you have used a survey tool like Survey Monkey or Zoomerang, they make analysis SO easy.  I love these tools because they do ALL the number crunching FOR YOU!  In addition, they put them in these cool graphs too.

So take advantage of your online survey tool and crunch your numbers, really taking the time to read all your date.  Pay special and close attention to all your open-ended answers.  And then use the information in your business, in your marketing—USE IT!  That’s why you created it and sent it out. So many people forget about it and don’t use that information—it’s a goldmine- use it!

Want more information about using surveys in your business? Check out—www.NeverGuessAgain.com

Already know you want to invest in a program that will show you exactly how to create surveys and use them in your business so you know exactly what your customers want?  Check out my interview with Bill Glazer where we discuss how to give your customers EXACTLY what they want.

 

 


How to Ask Questions in the Right Order

April 5, 2012

You know the whole chicken egg theory, what came first.  Well when you’re creating your questions for a survey, this can also be true.  Experts argue whether you should ask demographic information up front, at the end, or not at all.  Then others argue about whether they should be optional to answer or not.

What I know after doing surveys for over 20 years, is that the right order of your questions does matter.  And the best order I’ve found is to:

  • Ask easier questions first
  • Move into more complicated questions that flow
  • End with asking easier questions again.

For example, do they get your newsletter, will they want the product as an online course, or as a printed book with audio and videos?  So, you would start off asking questions like:

1)    Which of these materials do you receive from me each month? —- List multiple choice of all they might receive from you—like a printed newsletter, eNewsletter, weekly email, monthly phone call, etc.

2)    If you receive our newsletter, what in particular attracted you to sign up for it? You could leave this open ended or you could give them a list of 4 – 5 reasons of why they receive it and they can either check one or check all.

3)    “If we were to offer a specific training and product around —– how likely would you be to purchase?” (Or you could say, rate how interested you would be to purchase it.)  On this type of question you’d add a 5 point scale to gauge their interest level, from highly likely to least likely and the points in between.

4)    “We’re considering creating an online course, and would love your feedback. What type of training would be most helpful to you?”  Here you would then add some multiple choices for them to choose, like only online course, or an online course with live monthly coaching, etc.

It’s all about order, you start off asking easier questions. It’s best when one question flows into the next.  Also I find it’s easier to END with the simple questions like the demographic information that is SO helpful to get on surveys so you can get a good snapshot of “who’s” answering your survey. Here are some examples:

 You are:Female
Male
 What is your age range? Under 20

20-24

25-29

30-39

40-49

50-59

60-69

70-79

80+

These types of demographic questions are terrific to add to your survey and I find them best to put at the end.  Some folks prefer to put them at the beginning, I honestly don’t think it makes a difference. And I have had them required to answer and optional.  If you really want to know the info, than don’t make it optional. However, do your best to keep the survey anonymous, this way you will be assured the information is truthful. Again, the order of your survey is important because it has to flow from start to finish. And your questions are key, they need to be easy to understand and answer and you can build off of each question. This way those that respond will be able to get through answering your questions quickly and won’t quit in the middle or from the start because they’re confused or the questions are just too complicated.

If you need help or want to discover  more about using surveys in your business- go to –  Never Guess Again


It’s All About the Questions

March 22, 2012

There is a quote by Albert Einstein that says “If you can’t explain it simply, then you don’t understand it well enough.”

This quote says it all when it comes to the topic of this week’s blog.

It’s ALL About the Questions!

This is actually STEP 2 – AFTER you figure out your goals and outcomes of what you want from doing your survey. Creating questions for your survey products is incredibly important because it will shape the answers you will receive and ULTIMATELY what you will be able to do with that information.  Through this questioning process you will step closer to finding success in your business.

Step # 2 –It’s ALL About the Questions!

When you are coming up with questions, there are SO MANY types of questions to choose from. So let’s start with this— phrase:

“Short, Sweet & to the Point”

One way to keep questions “Short, Sweet & to the Point” is to use open-ended ones. These are the questions that will bare the most fruit for you in your surveys.  A lot of researchers and statisticians don’t particularly like open ended questions because they are the most difficult to measure because each answer is unique, so when sifting through 10k open ended answers, it can be overwhelming in going through all of them. So I highly recommend using open ended questions when you:

1.  Want detailed information in the respondent’s voice

2.  Don’t have good solid answers to create a multiple-choice—because a lot of times you can miss an answer because you didn’t give them one they would have chose. (When you create multiple-choice you’re forcing them to answer your answers that you’ve created.)

The real key to using open ended questions is they can really help not only shape your business, products, etc.; they can also shape YOUR MARKETING.  They write the answers in their voice and will give you key words and key phrases that you can use when you market to them.

Here are some guidelines for you to keep in mind as you create your questions.

1.  Are you questions short or wordy?

  • Simple and concise words are the best to use

2.  5th Grade is your target when it comes to the understanding level.

  • Do not make assumptions
  • Everyone needs to understand them

3.  Stay Away From Complicated.

  • Complication will lead to people not wanting to participate in your survey

4.  Keep your goal and the main thing you want to achieve in mind.

Next week, I am going to take you deeper into how to create those easy and inviting questions that will give you the answers to help shape your business.